Question 1

What is SendCard.ai?

Accepted Answer

SendCard.ai lets tourism agencies, events, and attractions embed a branded AI postcard creator on their website. Your visitors answer a few fun questions, pick an art style, and receive a unique AI-generated postcard they can email to friends — all under your brand.

Question 2

How do I create my account?

Accepted Answer

Click "Get Started" on the homepage and fill in your details. Your account is activated instantly — no email confirmation needed. You'll be taken straight to the Setup Wizard.

Question 3

What happens during onboarding?

Accepted Answer

The Setup Wizard walks you through four steps: naming your agency, choosing your slug (URL), setting your brand color, and uploading a logo. Once complete, you're dropped into the dashboard where you can configure questions, styles, phrases, and more.

Question 4

How do I set up my questions?

Accepted Answer

Go to Dashboard → Questions. You can add up to 5 questions that your visitors will answer before their postcard is generated. Each question needs a label (e.g. "What was your favourite part of the trip?") and an input type (text, select, or multi-select). The answers feed directly into the AI prompt, so ask things that paint a vivid picture.

Question 5

What are Phrases?

Accepted Answer

Phrases are short brand messages or taglines that appear on the postcard — think "Wish you were here!" or "Greetings from Paradise Island." Add several and the system will randomly pick one for each postcard. Go to Dashboard → Phrases to manage them.

Question 6

How do I choose art styles?

Accepted Answer

Under Dashboard → Styles you can define the visual styles visitors choose from (e.g. Watercolour, Vintage Travel Poster, Pop Art). Each style becomes a selectable option in the postcard creator. Use descriptive names — the AI interprets them to guide the image generation.

Question 7

Can I change my brand settings later?

Accepted Answer

Yes. Dashboard → Settings lets you update your agency name, slug, brand colour, logo, and integrations at any time.

Question 8

What are reference images?

Accepted Answer

Reference images are photos you upload that the AI uses as visual inspiration when generating postcards. They help the AI understand your location's look and feel — landscapes, landmarks, interiors, etc.

Question 9

How many should I upload?

Accepted Answer

Upload at least 3–5 high-quality images. The system randomly picks one per generation, so variety is key. Cover different angles, seasons, or highlights of your destination.

Question 10

What makes a good reference image?

Accepted Answer

Use high-resolution photos (at least 1024 × 1024) with clear subjects and good lighting. Avoid heavily filtered, blurry, or overly busy images. Iconic landmarks, scenic views, and recognisable features work best — they give the AI a strong visual anchor.

Question 11

What should I avoid?

Accepted Answer

Skip images with lots of text overlays, watermarks, or heavy branding. Don't use stock photos that don't represent your actual location. Also avoid very dark or low-contrast shots — the AI struggles to extract meaningful details from them.

Question 12

Can visitors upload their own photos?

Accepted Answer

Yes — if you enable "User Photo Upload" in your config, visitors can upload a selfie or travel snap that gets artistically blended into the postcard scene.

Question 13

Why do questions matter?

Accepted Answer

Visitor answers are injected into the AI prompt. Better questions = more personalised, memorable postcards. Generic questions produce generic results.

Question 14

What makes a good question?

Accepted Answer

Ask about sensory experiences and emotions: "What was the most breathtaking view you saw?", "Describe the best meal you had in one sentence.", "What sound reminds you of this place?" These give the AI rich, visual material to work with.

Question 15

Should I use free-text or multiple choice?

Accepted Answer

Use a mix. Free-text questions let visitors express themselves and create truly unique postcards. Multiple-choice (select) questions are faster and help maintain consistency — great for things like "Which area did you visit?" where you want controlled options.

Question 16

How many questions should I ask?

Accepted Answer

3–4 is the sweet spot. Enough to personalise the postcard without making the visitor feel like they're filling out a survey. Every extra question adds friction.

Question 17

Where do I find my embed code?

Accepted Answer

Go to Dashboard → Go Live! You'll see two options: an iframe snippet for inline embedding, and a popup button snippet that opens the creator in a new window.

Question 18

How does the iframe embed work?

Accepted Answer

Copy the iframe code and paste it into your website's HTML wherever you want the postcard creator to appear. It adapts to the container width automatically. Example:

Question 19

How does the popup button work?

Accepted Answer

The popup snippet adds a branded button to your site. When clicked, it opens the postcard creator in a centred popup window (600 × 800). This is ideal if you don't want to dedicate page space to the creator.

Question 20

Can I customise the look of the embed?

Accepted Answer

The embed automatically picks up your brand colour and logo from your agency settings. The iframe version adapts to your container width. For deeper customisation, you can style the surrounding container on your site.

Question 21

Does it work on mobile?

Accepted Answer

Yes. Both the iframe and popup are fully responsive. On mobile devices, the popup opens as a full-screen overlay for the best experience.

Question 22

How are postcards generated?

Accepted Answer

When a visitor submits their answers and picks a style, the AI combines their responses, your brand phrases, a random reference image, and the chosen art style to generate a unique PNG postcard. Your logo is watermarked in the corner.

Question 23

How long does generation take?

Accepted Answer

Typically 15–30 seconds. A loading animation keeps visitors engaged while the AI works.

Question 24

Can visitors email their postcard?

Accepted Answer

Yes. After generation, visitors can enter a recipient email address. The postcard is delivered as a beautifully formatted email with a link to view it online.

Question 25

How do credits work?

Accepted Answer

Each postcard generation costs 3 credits. Sending an email costs additional credits. You can purchase credits in bulk from Dashboard → Wallet, and set up auto-top-up so you never run out.

Question 26

Do I get free credits to start?

Accepted Answer

Yes — new accounts receive starter credits so you can test the system before purchasing more.

Question 27

How does auto-top-up work?

Accepted Answer

In Dashboard → Wallet, enable auto-top-up and set a threshold and amount. When your balance drops below the threshold, credits are automatically purchased using your saved payment method.

Question 28

What is the gallery?

Accepted Answer

The gallery is a public page that displays all postcards created under your agency. It's a great way to showcase visitor creativity and encourage others to create their own.

Question 29

Can I embed the gallery too?

Accepted Answer

Yes — use the URL https://sendcard.ai/gallery/your-slug in an iframe or link to it directly from your website.

Question 30

Can I remove inappropriate postcards?

Accepted Answer

Dashboard → Overview shows all generated postcards. Moderation features are available to review and manage your gallery content.

FAQ & How-To Guide

Getting Started

Configuring Your App

Reference Images — Best Practices

Choosing Great Questions

Using the Embed Code

Postcard Generation

Credits & Billing

Postcard Gallery

Ready to Get Started?